Introduction

This document sets out the terms and conditions governing the use of this website (https://www.christakisathens.com/) and the purchase of items through this website (hereinafter, the “Terms”), which is operated by the undertaking under the trade name “Christakis”, having its registered seat in Athens, 5, Kriezotou Str.

Please read the Terms carefully before you start using this website. Use of this website requires and implies the undoubted acceptance of the Terms. In case that you do not agree with any of the Terms, you shall avoid use of and navigation in this website.

The Terms may be amended from time to time and the each time updated document will be available in the present website. It is your responsibility to consult them regularly.

The Terms are governed by the provisions of Greek legislation and, specifically by the law provisions on consumer protection, e-commerce, personal data protection and intellectual property, as in force from time to time.

Use of our website

All users of this website undertake the obligation to use this website exclusively in a lawful manner, pursuant to the present Terms and to the provisions of the applicable law provisions. As such, users indicatively undertake the following obligations:

• To not make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall cancel it and take all necessary steps for the protection of our legitimate interests;
• To not publish, send via email or transmit in any other way content that is unlawful or infringes the rights of any third party, including personal data and intellectual property rights;
• To not mislead any third party concerning the origin of the content of the present website and to not harm in any way our reputation or the reputation of third parties;
• To not put at risk in any way whatsoever the security of this website and to not prevent any other user from having access to this website;
• To not establish or transfer in any way whatsoever material of any nature that contains viruses or malicious software or any other files or programs that have been designed with the purpose of interruption, harm or destruction of the operation of any computer software or hardware equipment;
• To not intentionally provide us with inaccurate contact or other details.

When you place an order on this website, you state that you are over the age of 14 and are legally eligible to enter into contracts.

In any case of use that is unlawful or infringes the present Terms, you shall have the obligation to indemnify us for any direct or indirect damage caused by such use.

Placement of an order

In order to place an order, you have to follow the steps of the online purchasing procedure. Specifically, once you have selected all products that you wish to buy, such products will be added to your cart and the next step will be to process the order and make payment.

To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step.

After doing so, you will receive an e-mail confirming receipt of your order. Placement of an order does not result to conclusion of a sale agreement between us until your order is expressly accepted by us.

Upon acceptance of your order, you will receive an e-mail regarding approval of your order, including the details of your order and shipment information.

Availability of the products

All orders are subject to availability of the ordered products. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or similar quality and value that you may order.

If you do not wish to order the substitute products, we will reimburse any amount that you may have already paid for the non-available products.

Rejection of an order

Although we make every possible effort to process all orders placed with us, exceptional circumstances may arise in which we may need to reject an order.

In case that your order is not accepted but your account has already been charged, you will be reimbursed in full the amount of charge.

Apart from such reimbursement, no liability towards you or towards any third party is created in relation with rejection of an order.

Delivery

Notwithstanding clause 4 above regarding product availability and save for extraordinary circumstances, we will endeavour to deliver you the products ordered prior to the date indicated in the email of approval of your order, or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of thirty (30) days from the date of receipt of your order.

Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone.

If, for any reason, we are unable to meet the indicated timeframe, we will notify you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid.

Transfer of risk and ownership of products

The risks related to the products shall be transferred under your responsibility from the moment when you or a third party indicated by you other than the carrier acquires physical possession or control of such products.

You will acquire the ownership of the products once we receive full payment of all payable amounts for their purchase, including delivery fees.

Price and payment

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error.

Although we make every effort to ensure that the prices featured on the web page are correct, errors may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it.

If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.

The prices on the website include VAT, but do not include delivery fees, which shall be added to the total price.

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