Terms of Use

 

This document sets out the terms and conditions governing the use of this website (https://www.christakisathens.com/) and the purchase of items through this website (hereinafter, the “Terms”), which is operated by the business under the name “Christakis”, based in Athens, Kriezotou 5.

Please read the Terms carefully before using this website. Use of this website requires and implies unconditional acceptance of the Terms. If you do not agree with any of the Terms, you should refrain from using and browsing this website.

The Terms may be amended from time to time and the updated document will be available on this website. It is your responsibility to consult them regularly.

The Terms are governed by the provisions of Greek law and, in particular, by the provisions of the law on consumer protection, e-commerce, protection of personal data and intellectual property, as applicable from time to time.

Use of our website

All users of this website undertake to use this website exclusively in a lawful manner, in accordance with these Terms and the provisions of applicable law. Therefore, users undertake, by way of example, the following obligations:

• Do not place false or fraudulent orders. If such an order can reasonably be considered to have been placed, we will cancel it and take all necessary measures to protect our legitimate interests.
• Do not post, email or otherwise transmit content that is illegal or violates the rights of others, including personal data and intellectual property rights.
• Do not mislead third parties regarding the origin of the content of this website and do not harm our reputation or the reputation of third parties in any way.
• Not to compromise the security of this website in any way or prevent any other user from accessing this website.
• Do not create or transmit in any way any material of any nature that contains viruses or malware or any other files or programs designed to interrupt, damage or destroy the operation of any computer software or hardware equipment.
• Do not intentionally provide us with inaccurate contact information or other details.

When you place an order on this website, you represent that you are over 14 years of age and have the legal right to enter into contracts.

In any case of use that is illegal or violates these Terms, you are obligated to compensate us for any direct or indirect damage caused by such use.

Submit an order

To place an order, you must follow the steps of the online purchase process. Specifically, after you have selected all the products you wish to purchase, these products will be added to your cart and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. You will then receive an email confirming receipt of your order. Submitting an order does not constitute a sales agreement between us until it is expressly accepted by us. After accepting your order, you will receive an email regarding the approval of your order, including the details of your order and shipping information.

Product availability

All orders are subject to the availability of the products ordered. In this context, if there are difficulties in sourcing products or there are no other items in stock, we reserve the right to provide you with information about substitute products of the same or similar quality and value that you can order. If you do not wish to order the substitute products, we will refund any amount you may have already paid for the unavailable products.

Order rejection

Although we make every effort to fulfill all orders submitted to us, exceptional circumstances may arise in which we may have to reject an order. In the event that your order is not accepted but your account has already been charged, you will be refunded the amount charged in full. Other than this refund, no liability arises to you or to any third party in connection with the rejection of an order.

Distribution

Subject to paragraph 4 above regarding the availability of products and except in exceptional circumstances, we will endeavour to deliver the products you have ordered to you before the date stated in your order confirmation email or, if no delivery date is specified, within the estimated time frame indicated when selecting the delivery method and, in any event, within a maximum period of thirty (30) days from the date of receipt of your order. However, there may be delays for reasons such as product customization, the occurrence of unforeseen circumstances or the delivery zone. If, for any reason, we are unable to meet the specified time frame, we will notify you of this situation and give you the option to continue shopping, setting a new delivery date or cancel the order with a full refund of the amount paid.

Transfer of risk and ownership of products

The risks associated with the products will pass to you from the moment you or a third party indicated by you, other than the carrier, acquires physical possession or control of the said products. You will acquire ownership of the products once we have received full payment of all amounts payable for their purchase, including shipping charges.

Price and payment

The price of the products will be as stated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices displayed on the website are correct, errors may occur. If we identify an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed cancelled and all amounts paid will be refunded in full.

Prices on the website include VAT, but do not include shipping costs, which will be added to the total price.

Returns Policy

9.1 Right of withdrawal

If you are concluding a contract as a consumer, you have the right to withdraw from the purchase contract within fourteen (14) calendar days, without giving a reason.

The withdrawal period will expire after fourteen (14) calendar days from the date on which you or any other person indicated by you in writing, other than the carrier, acquires physical possession or control of the goods or - in the case of multiple goods in one order that are delivered separately - after 14 calendar days from the day on which you or any other person indicated by you, other than the carrier, acquires physical possession or control of the last delivered good.

To exercise the right of withdrawal, you may notify us by sending an email to the following email address: info[at]christakisathens[dot]com, including an irrevocable statement regarding the withdrawal. For your convenience, you may use the model withdrawal form as set out in Annex A attached to these Terms, however, the use of this model is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the expiry of the above withdrawal period.

9.2. Effects of revocation

If you withdraw from the purchase contract, we will reimburse to you all the money we have received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from the purchase contract. We will make this reimbursement using the same means of payment that you used for the initial transaction. In any event, you will not be charged any fees as a result of this reimbursement. Without prejudice to the above, we may withhold the reimbursement until we have received back the goods or you have provided evidence that you have sent them back, whichever is the earliest. You will only be liable for any diminished value of the goods resulting from the use of the goods beyond what is strictly necessary to establish their nature, characteristics and functioning.

9.3. Returns of defective products

In the event that upon delivery the product is not as described in the Contract, you must contact us immediately at +30 2103613030 or send us an email at info[at]christakisathens[dot]com, including the product details, the relevant proof of purchase and the defect identified. You must also either return the product to our store or deliver it via courier at our company's expense.

We will carefully examine the returned product and notify you by email within a reasonable time whether the product can be returned and/or replaced (as applicable), in order for you to choose the most preferable option. In the event of a refund, the amounts you paid for the product will be refunded in full, including all shipping costs. The refund will be made using the same payment method you used to pay for the purchase.

Use of content on this website

All content on this website (including, without limitation, text, design, graphics, logos, icons, images, sound clips, downloads, interfaces, code and software, and the selection and arrangement thereof), is the exclusive property of our store or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the materials contained on this website solely for your personal and non-commercial use, provided that you do not modify, delete or otherwise use for any purpose any copyright, trademark or other proprietary notices that appear on the materials you access, copy, download or print. Any other use of the content of this website, including, without limitation, modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale or creation of derivative works from any materials, information, software, products or services obtained from the website or the use of the website for purposes competitive with our store, is expressly prohibited without the prior written consent of our Company.

Furthermore, it is clarified that you are not permitted to use the contact information displayed on this website for marketing purposes or for any other purpose other than the purposes of executing the purchase contract.

You may not use any hardware or software that is intended to damage or interfere with the proper operation of this website or to secretly intercept any system, data or personal information from this website. You may not disrupt or attempt to disrupt the operation of the website in any way.

Copyright

All trademarks, service marks and trade names on this website are the property of our store. Any use of any material contained on this website may only be made with the prior written consent of our store. The logos, designs, advertisements and images described and/or displayed on this website may be subject to copyrights of our Company or other third parties. No license is granted under such copyrights. This website and all of its content, as well as the selection and arrangement thereof, are protected by applicable copyright laws.

Viruses, hacking and other computer attacks

You may not misuse this website by intentionally introducing a virus or any other software or technologically harmful or harmful material. You may not attempt unauthorized access to this website or any server, computer or database associated with this website. Failure to comply with this clause will be considered an offense as defined by applicable regulations. Similarly, in the event of failure to comply with this clause, your license to use this website will be immediately suspended.

We are not responsible for any damage or harm resulting from a virus or any other harmful material that may affect your computer, IT equipment, data or materials as a result of your use of this website or other websites to which this website redirects you.

Links to our website

Our store is not responsible for the content of any other websites that you may access from this website. When you visit any other website other than this one, our store has no control over the content of that website. A link to any other website does not mean that our store approves or accepts any responsibility for the content or use of that website.

Compensation

You must indemnify and hold our store harmless from any and all claims, damages, costs and expenses, including, without limitation, attorneys' fees, arising out of or related to your use of this website in a manner that violates these Terms and/or relevant legal provisions.

User Submissions

All comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to our store through this website or otherwise disclosed, submitted or offered in connection with your use of this website (collectively “Comments”) must comply with these Terms as well as the provisions of applicable law. You agree that no Comments you submit to our store will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no Comments you submit to the website will contain defamatory or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for any Comments you submit through your use of this website.

Written communication

Applicable regulations require that some of the information or notices we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will communicate with you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and you agree that all contracts, notices, information and other communications we send to you electronically comply with the legal requirement that they be in writing. This condition will not affect your rights as recognized by law.

Force majeure events

We will not be liable for any failure to comply with or delay in complying with any of our obligations under these Terms where such failure to comply is caused by events beyond our reasonable control (“Force Majeure”). Force Majeure includes any act, event, failure to perform, omission or accident beyond our reasonable control, including, without limitation, the following:

1. Strike, lockout or other forms of protest.
2. Political unrest, rebellion, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster.
4. Inability to use trains, ships, aircraft, motorized vehicles or other means of transportation, public or private.
5. Inability to use public or private telecommunications systems.
6. Laws, ordinances, legislation, regulations or restrictions of any government or public authority.
7. Strike, breakdown or accident in sea or river transport, postal transport or any other type of transport.

Our obligations will be suspended for the period during which a Force Majeure event continues. We will take all necessary measures to end the Force Majeure situation and mitigate its consequences, depending on the circumstances of each specific case.

Partial invalidity clause

In the event that any of these Terms is declared invalid, the remaining terms and conditions will continue to apply.

Our right to modify these Terms

We reserve the right to review and modify these Terms at any time. You are subject to these Terms as they apply when you use this website, except to the extent that retroactive application of a term is permitted by applicable law.

Applicable law and jurisdiction

The use of this website and the placing of orders through the use of this website are governed by the Greek law in force at the time. Any dispute arising out of or in connection with the use of this website is subject to the jurisdiction of the Greek courts. If you are entering into the contract as a consumer, nothing in this clause will affect the rights you have as recognised under any applicable consumer legislation.

Comments and suggestions

Your feedback is always welcome. If you have any questions or comments regarding these Terms or in any case you believe that your rights as a consumer have been violated, you can contact us using the following email address: info[at]christakisathens[dot]com.

If you have made an online purchase through our website, we hereby inform you, in accordance with European Regulation (EU) No. 524/2013, that you have the right to seek an out-of-court resolution of your dispute through the relevant Online Dispute Resolution Platform, which is available at http://ec.europa.eu/consumers/odr/.

Thank you for visiting our website.

Last updated 12/05/2021

 

APPENDIX A

Withdrawal form template

(You may complete and return this form if you wish to withdraw from the purchase agreement)

To: "Christakis Flagship Store & Workshop", located in Athens, Kriezotou 5.

I hereby give notice that I withdraw from the contract of sale of the following goods:

Consumer name:

Consumer address:

Order date:

Order number:

Delivery date:

Consumer signature:

Date: